Shipping policy

Shipping Policy

At Prime Drop, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how we handle order processing, shipping timelines, and delivery expectations.

Order Processing

All orders are delivered within 5-7 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays. Once your order has been processed and dispatched, you will receive a confirmation message with tracking details, if available.

Shipping Timeline

We offer standard shipping with an estimated delivery time of 5–7 business days from the date of dispatch. Delivery timelines may vary depending on your location, courier service availability, and external factors such as weather conditions or logistical delays.

Please note that delivery times are estimates and not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout. Any additional charges such as taxes or fees will also be clearly mentioned before payment is completed.

Delivery Delays

While we strive to ensure timely delivery, Prime Drop is not responsible for delays caused by courier partners, natural events, or unforeseen circumstances. In such cases, we appreciate your patience and understanding.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at the time of placing the order. Prime Drop will not be held liable for orders delivered to incorrect or incomplete addresses provided by the customer.

Order Tracking

Once your order is shipped, tracking details will be shared with you so you can monitor the status of your delivery. If you face any issues with tracking, you may contact our support team for assistance.

Delivery Attempts

Our courier partners may attempt delivery multiple times. If the package is undelivered due to customer unavailability or refusal to accept the order, it may be returned to us. In such cases, re-shipping may require additional charges.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We will investigate the issue and assist you with a resolution.

Policy Updates

Prime Drop reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this policy periodically.

By placing an order with Prime Drop, you agree to this Shipping Policy and its terms.